Support that stays useful
We provide support by email, on purpose. It lets us review the relevant details, test a problem where needed, and give you a useful written answer. We do not offer phone, live-chat, or messaging-app support.
A human response within 12 hours
Every support request is read and answered by a real person – usually much sooner. Complex technical issues may need follow-up, but you will always receive a clear next step.
Help us help you
For technical support, include the product and version, WordPress and PHP version, site URL, steps that reproduce the issue, and any error message or screenshot.
Please do not send WordPress passwords or your full licence key by email.